Effective Date: 25-Sep-2025
Last Updated: 25-Sep-2025
At Nobab Gift, we want you to be completely satisfied with your purchase. If for any reason you are not happy, you may return your product within 7 days of delivery for a refund or exchange, subject to the terms below.
1. Eligibility for Returns
To be eligible for a return:
- The item must be unused, undamaged, and in the same condition you received it.
- It must be returned in the original packaging with proof of purchase.
- Returns must be initiated within 7 days of delivery.
⚠️ Non-returnable items include:
- Hygiene or personal care items once opened.
- Digital/downloadable products.
- Customized or personalized orders.
2. Refunds
- Refunds will be issued to your original payment method once the returned item is inspected and approved.
- If approved, the refund will be processed within 5–10 business days (depending on your bank/payment provider).
- If the product is not returned in its original condition, a partial refund may be granted.
3. Return Shipping Costs
- If the delivery agent (our delivery boy) arrives and you return the product on the spot, we will cover the return shipping cost.
- If you delay and request a return after the delivery day, the customer is responsible for return shipping costs.
- Shipping costs are non-refundable.
4. Sale Items
Both regular-priced and sale items are eligible for returns and refunds.
5. Exchanges
We will replace items only if they are defective, damaged, or incorrect.
If you need an exchange for the same product, contact us at support@nobabg.com.
6. Gifts
- If the product was marked as a gift during purchase and shipped directly to you, you’ll receive a gift credit for the value of the return.
- If the gift giver had the order shipped to themselves first, the refund will be sent to the original purchaser.
7. How to Start a Return
To initiate a return, please contact us at:
📧 Email: support@nobabg.com
📞 Phone: +880 16068-77405
🏢 Return Address: Monartong, Comilla, Bangladesh
Please do not send products back to the manufacturer.
8. Need Help?
If you have any questions about our Refund & Return Policy, contact us at support@nobabg.com